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Our Privacy Policy

The team at Hamilton Pet Care Pty Ltd appreciate your trust and value your privacy. This privacy policy explains how Hamilton Pet Care Pty Ltd will use any information collected from you when you visit our website. Our privacy statement only applies to information collected on this website.

Hamilton Pet Care Pty Ltd collect information from you on our website in two ways:
  1. Personal information you provide on the website

  2. Through the use of computer cookies.


Personal Information Provided by You

Hamilton Pet Care Pty Ltd currently has a True Colours website, Facebook site and Instagram feed. Our team also intend to launch an electronic newsletter and possibly other electronic products in the future. In order to receive these products, you may be required to provide us with information such as your name, address or email address. Additionally, we may also request additional optional demographic information to allow us to provide a more personalized experience to you.

From time to time we may also have contests or surveys you may like to participate in. If you participate, we may request certain personal information such as contact details, demographic or pet name or breed.

Lastly, if you choose to participate in our referral service to let a fellow dog lover know about the True Colours range of premium recipes, we will ask you to provide your friends name and email address. We will automatically send your friend a one-time email inviting them to visit the True Colours website.

All information as detailed above is received voluntarily on your behalf. There is no need to send any information to us to use our website. However, if you wish to participate in any of the above you may be required to provide us with the appropriate information.

Hamilton Pet Care’s Use of Your Personal Information

True Colours use information collected from you to customize your experience on our website and newsletter, provide you the information or service you request, research our website’s visitors to help with our business and products planning and improve your experience with us.

True Colours will at no time use your personal information for any other purpose or allow any third party to use your personal information for their own use except to provide services you may request on our website such as the delivery of a sample, or as required by law. We DO NOT sell or provide personally identifiable information to any third party, except to third parties who help us deliver information you have requested, or as required by law. We will only share personally identifying information to business partners such as couriers who agree not to disclose information to other parties and agree not to use this information for any solicitation purposes.

To comply with the Children’s Online Privacy Protection Act, we ask that children under the age of thirteen not be allowed to provide any personal information on this website. We DO NOT allow children to post personal content without parental consent. We DO NOT collect or use any identifiable off line contact information of child without parental consent. We DO NOT entice children with games or contests that would encourage the disclosure of personal information.


Links to Other Sites

This website may contain links to other sites that are not owned or controlled by Hamilton Pet Care Pty Ltd such as to retailers who stock the True Colours range of recipes. Please be aware that Hamilton Pet Care Pty Ltd are not responsible for privacy policies of such sites. We would encourage you to be aware when leaving the True Colours site and read the privacy policy of each and every website you may visit.

True Colours Use of Computer Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. Hamilton Pet Care Pty Ltd does use cookies on its True Colours website. When you visit our website, our computer servers may automatically receive and record information from your browser. This information may include your IP address, your web browser type and operating system, session time, click path analysis, and the pages you request. We use this information in an aggregate way to monitor usage and improve our website. Cookies DO NOT contain any personally identifiable information such as your name or email address.


Agreement to Terms of Privacy Policy

Use of our website indicates agreement and acceptance of the terms of this privacy policy. If you do not agree with anything in this privacy policy, please do not utilize the services we provide on our website. Hamilton Pet Care Pty Ltd reserves the right to update this policy at any time.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us:


Consumer Relations

Hamilton Pet Care Pty Ltd

Level 1, 87 River Rd

Shoalhaven Heads NSW 2535


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